Privacy Policy

1. Data Controller

This website is operated by CrownStay Leisure Media Ltd, a private company incorporated in England and Wales (“CrownStay UK”, “we”, “us”, or “our”), having its registered office at 28 St Ann’s Square, Manchester, M2 7EF, United Kingdom. We act as the Data Controller responsible for your personal information.

2. Scope of this Policy

This Privacy Policy explains how we collect, store, process, protect, and disclose personal data when you access or interact with our website (digitalgameplace.com). CrownStay UK is an independent review and editorial portal providing information on casino hotels across the United Kingdom.

3. Data We Collect

We may collect and process the following categories of information:

• Directly Provided Data: Name, email address, and message content submitted voluntarily via our feedback and contact form or through direct email correspondence.
• Technical Usage Data: Internet Protocol (IP) address, browser variety and version, time zone setting, operating system, device screen resolution, and referring URL.
• Interaction Data: Pages visited, duration of visit, click-through actions on review listings, and navigation paths.
• Cookie Data: Information gathered through cookies and browser local storage as described in our Cookie Policy.

4. Legal Grounds for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Consent: When you voluntarily submit feedback via our form or opt in to non-essential cookies.
• Legitimate Interests: To maintain site stability, prevent fraudulent spam, analyze aggregate audience interest, and refine editorial comparisons.
• Legal Obligation: Where required to comply with applicable UK law and regulatory requests.

5. How We Use Your Data

Your data is used solely to:

• Respond to inquiries, support tickets, and review submissions sent to our editorial desk.
• Ensure our site displays correctly on your device and operates without technical faults.
• Verify compliance with our 18+ age restriction requirements.
• Understand aggregate trends in casino hotel travel within the United Kingdom.

6. Outbound Links & Third-Party Services

Our site includes outbound hyperlinks to third-party travel platforms, booking engines (e.g., Booking.com, TripAdvisor), and external casino hotel sites. Once you follow an external link, you leave our site and are subject to the independent privacy terms and data policies of those third-party operators. We encourage you to review their policies prior to completing any transaction.

7. Data Sharing & Disclosure

We do not sell, rent, or lease your personal information to third parties. We may disclose technical data strictly to trusted service vendors (such as web hosting providers and server maintenance engineers) who are legally bound by stringent confidentiality agreements, or when mandated by law enforcement authorities.

8. International Data Transfers

All core server infrastructure is hosted within secure data centres within the United Kingdom and the European Economic Area (EEA). If any technical support provider processes data outside the UK, we ensure suitable transfer safeguards (such as the UK International Data Transfer Agreement) are enforced.

9. Data Retention Policy

Personal information sent via direct email or our contact form is retained only as long as necessary to address your feedback and typically deleted after 12 months. Anonymised technical traffic logs are automatically rotated and purged periodically.

10. Your UK GDPR Statutory Rights

Under UK data protection laws, you possess the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete details.
• Erasure: Request the deletion of your personal records (“right to be forgotten”).
• Restriction: Request that we limit processing under specific conditions.
• Data Portability: Obtain your data in a structured, readable format.
• Object: Object to processing carried out under legitimate interest grounds.

11. Age Restrictions (18+)

CrownStay UK is exclusively designed for individuals aged 18 years and older. We do not knowingly solicit, collect, or process information from children or minors under the age of 18. If you believe a minor has submitted personal data to us, please notify us immediately so we can promptly delete it.

12. Security Measures

We apply modern encryption protocols (TLS/HTTPS), robust firewalls, and strict server access permissions to safeguard your data against accidental loss, unauthorized access, alteration, or disclosure.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational modifications or statutory requirements. Any revisions will be published on this page with an updated “Last updated” timestamp.

14. Contact Us & Complaints

To exercise your rights or ask questions regarding this policy, contact our Data Protection Team at:

CrownStay Leisure Media Ltd
Data Protection Officer
28 St Ann’s Square, Manchester, M2 7EF, United Kingdom
Email: [email protected]

You also have the right to lodge a formal complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.